Greenworld arrow FAQs

EXCELLENT 4.5/5 of 329 REVIEWS

Fitness

  • Do I need to be a super fit mum or dad to enjoy a family activity holiday?

    Moderate fitness levels are required. If you are a stranger to exercise, its best to discuss the activities with our help team before booking.

    Do I need to be a super fit mum or dad to enjoy a family activity holiday?

    Moderate fitness levels are required. If you are a stranger to exercise, its best to discuss the activities with our help team before booking.

  • What are the fitness requirements to join your active family holidays in Europe?

    Travellers must be moderately fit to book and participate on an active holiday. Families should not book adventure holidays without fully communicating their own or any of their family members: health, fitness and behavioural issues, which could impact their ability to take part in any given activity. Understanding our clients challenges or disabilities, is a process for our family adventure company to create safety for you and your family. It is not a process for discrimination.

    What are the fitness requirements to join your active family holidays in Europe?

    Travellers must be moderately fit to book and participate on an active holiday. Families should not book adventure holidays without fully communicating their own or any of their family members: health, fitness and behavioural issues, which could impact their ability to take part in any given activity. Understanding our clients challenges or disabilities, is a process for our family adventure company to create safety for you and your family. It is not a process for discrimination.

  • What happens if my family has failed to communicate our health notes prior to travel?

    If this is not communicated prior to booking, the decision whether you or any of your family members can or cannot participate on an activity will be decided by our operations manager or your local tour leader. If Green World Holidays decides that an activity is not suitable for you or one (or all) of your family members, our decision will be final and without refund. Our family adventure holidays are sold as a package not on an individual activity basis. Your safety is our number one priority. Do note, one parent must accompany children under 18 years of age to do activities.

    What happens if my family has failed to communicate our health notes prior to travel?

    If this is not communicated prior to booking, the decision whether you or any of your family members can or cannot participate on an activity will be decided by our operations manager or your local tour leader. If Green World Holidays decides that an activity is not suitable for you or one (or all) of your family members, our decision will be final and without refund. Our family adventure holidays are sold as a package not on an individual activity basis. Your safety is our number one priority. Do note, one parent must accompany children under 18 years of age to do activities.

  • Do I need to be able to swim to join your multi active holidays ?

    Yes. But you don’t have to be a strong swimmer. With all our water sports experiences, life jackets will be given.

    Do I need to be able to swim to join your multi active holidays ?

    Yes. But you don’t have to be a strong swimmer. With all our water sports experiences, life jackets will be given.

Diets, Allergies & Food incl.

  • Do you cater for food allergies on your family activity holidays?

    We cannot guarantee a 100% nut or allergy free kitchen, where food is included in an itinerary. However we do take your allergies very seriously and communicate your needs & risks to kitchen staff. Call and have a chat with us, it’s best to have an open & helpful conversation.

    Do you cater for food allergies on your family activity holidays?

    We cannot guarantee a 100% nut or allergy free kitchen, where food is included in an itinerary. However we do take your allergies very seriously and communicate your needs & risks to kitchen staff. Call and have a chat with us, it’s best to have an open & helpful conversation.

  • Are there options for Vegan, Vegetarians, Gluten free, Pescatarian

    As long as you communicate your dietary needs to us on your booking form, we will prepare the correct meals.

    Are there options for Vegan, Vegetarians, Gluten free, Pescatarian

    As long as you communicate your dietary needs to us on your booking form, we will prepare the correct meals.

  • How many gala meals are included during a weeks stay?

    For every adventure week, we always include one Welcome meal and a farewell meal. Two different restaurants. 3 course meals. Drinks are not included and must be paid on the spot.

    How many gala meals are included during a weeks stay?

    For every adventure week, we always include one Welcome meal and a farewell meal. Two different restaurants. 3 course meals. Drinks are not included and must be paid on the spot.

Flights

  • Are flights included in your family activity week packages ?

    No. Our families prefer to control their own flights, so they can choose seat numbers and check-in online. Find in our menu, a helpful flight search tool.

    Are flights included in your family activity week packages ?

    No. Our families prefer to control their own flights, so they can choose seat numbers and check-in online. Find in our menu, a helpful flight search tool.

  • Can you name the popular airlines flying to Croatia?

    Easy JET, Wizz Air, Jet2, British Airways, Ryan Air, Croatian airlines and Norwegian Airlines. They all have direct routes. Find in our menu, a helpful flight search tool.

    Can you name the popular airlines flying to Croatia?

    Easy JET, Wizz Air, Jet2, British Airways, Ryan Air, Croatian airlines and Norwegian Airlines. They all have direct routes. Find in our menu, a helpful flight search tool.

  • Can I fly to Dubrovnik and Zadar, to get to your Split adventure bases?

    It’s possible yes. Do call us to discuss the pros/cons of doing so.

    Can I fly to Dubrovnik and Zadar, to get to your Split adventure bases?

    It’s possible yes. Do call us to discuss the pros/cons of doing so.

  • Can you name the popular airlines flying to Slovenia?

    Easy JET, Wizz Air, British Airways. Find in our menu, a helpful flight search tool.

    Can you name the popular airlines flying to Slovenia?

    Easy JET, Wizz Air, British Airways. Find in our menu, a helpful flight search tool.

  • If we don't fly to Ljubljana for your Slovenia adventure. What are the alternatives airports?

    Zagreb (Croatia), Venice & Trieste (Italy), Graz (Austria). For a supplement charge, we can collect from these airports.

    If we don't fly to Ljubljana for your Slovenia adventure. What are the alternatives airports?

    Zagreb (Croatia), Venice & Trieste (Italy), Graz (Austria). For a supplement charge, we can collect from these airports.

Accommodation

  • Is there WiFi?

    Yes your accommodation will offer free Wi-fi. Connection speeds vary. If you are expecting to bring your office on holiday, we suggest you bring extra 4G dongles though for 100% reliability.

    Is there WiFi?

    Yes your accommodation will offer free Wi-fi. Connection speeds vary. If you are expecting to bring your office on holiday, we suggest you bring extra 4G dongles though for 100% reliability.

  • What level of comfort would you describe your accommodation?

    We would describe all the accommodation we use as: 3 stars, clean, comfortable.

    What level of comfort would you describe your accommodation?

    We would describe all the accommodation we use as: 3 stars, clean, comfortable.

  • Do I need mosquito repellent?

    In Croatia you will and is best to bring something for the apartment and maybe a spray at night time. The hinderance of mosquito’s isn’t really a big problem in Croatia, but we do advise you to bring something. Staying in the capital of Slovenia, in Ljubljana, mosquito bites are quite rare.

    Do I need mosquito repellent?

    In Croatia you will and is best to bring something for the apartment and maybe a spray at night time. The hinderance of mosquito’s isn’t really a big problem in Croatia, but we do advise you to bring something. Staying in the capital of Slovenia, in Ljubljana, mosquito bites are quite rare.

  • Is there air conditioning?

    Yes, this is included.

    Is there air conditioning?

    Yes, this is included.

  • Are there washing facilities on-site?

    There are paid washing facilities on-site. It’s inexpensive. So pack less and do a small wash during your stay.

    Are there washing facilities on-site?

    There are paid washing facilities on-site. It’s inexpensive. So pack less and do a small wash during your stay.

Insurance

  • Should I take out insurance before travelling?

    Yes. It’s part of our booking terms & conditions that you must have ‘travel’ and ‘activity’ insurance when making a booking with our company. This insurance must cover all aspects of the booking you have made with us, and for the duration of your travel dates. We only offer river rapids with Grades 1-3.

    Should I take out insurance before travelling?

    Yes. It’s part of our booking terms & conditions that you must have ‘travel’ and ‘activity’ insurance when making a booking with our company. This insurance must cover all aspects of the booking you have made with us, and for the duration of your travel dates. We only offer river rapids with Grades 1-3.

Age

  • Is there a minimum age for multi active holidays in Europe?

    Every country has their own set of laws. Our family activity holidays have a minimum age requirement. The age of your children is relevant to the activities we organise.

    Is there a minimum age for multi active holidays in Europe?

    Every country has their own set of laws. Our family activity holidays have a minimum age requirement. The age of your children is relevant to the activities we organise.

  • We have a mix of ages in our family, does that effect the suitability?

    No. The ages of your children will not alter the speed of the water rapids or the routes we take. As long as your family are the minimum required age you will be fine. All ages love the activities, regardless if 12 yrs or 20 yrs old.

    We have a mix of ages in our family, does that effect the suitability?

    No. The ages of your children will not alter the speed of the water rapids or the routes we take. As long as your family are the minimum required age you will be fine. All ages love the activities, regardless if 12 yrs or 20 yrs old.

  • Do you provide child minders?

    No. Our family adventure holidays in Europe are designed to bring children and parents together.

    Do you provide child minders?

    No. Our family adventure holidays in Europe are designed to bring children and parents together.

Teenagers

  • What are the best type of holidays for teenagers?

    The best type of holiday for teenagers has to be an activity holiday. Keep teens active and disconnected from their phones. Joining teenager family activity holidays allows parents to be with their children, but without the need for shadowing them. They’ll be socialising with their peers, as there will be so many other like-minded families. This means parents can have a relaxing time abroad as well.

    What are the best type of holidays for teenagers?

    The best type of holiday for teenagers has to be an activity holiday. Keep teens active and disconnected from their phones. Joining teenager family activity holidays allows parents to be with their children, but without the need for shadowing them. They’ll be socialising with their peers, as there will be so many other like-minded families. This means parents can have a relaxing time abroad as well.

  • What travel companies organise family adventures that focus on teenagers?

    Green World Holidays creates incredible teenage activity holidays in Europe; which are designed to combine authentic travel experiences with fun activities for the whole family. There are trips are not exclusive too teenagers, but heavily focused to this market.

    What travel companies organise family adventures that focus on teenagers?

    Green World Holidays creates incredible teenage activity holidays in Europe; which are designed to combine authentic travel experiences with fun activities for the whole family. There are trips are not exclusive too teenagers, but heavily focused to this market.

  • Do teenagers actually enjoy being active and trying water sports?

    Simply put, YES. The wonderful feedback we receive from parents each season; always reassures us we are still providing the right formula; which is basically balancing of thrills & spills, sociability and chill time! Often we hear, ‘it was the best family holiday ever!’

    Do teenagers actually enjoy being active and trying water sports?

    Simply put, YES. The wonderful feedback we receive from parents each season; always reassures us we are still providing the right formula; which is basically balancing of thrills & spills, sociability and chill time! Often we hear, ‘it was the best family holiday ever!’

Croatia

  • Where is the best place for a family activity holiday in Croatia?

    In order to make teenage kids & parents happy you need a special formula & we believe we have found it in our adventure bases in Podstrana and Brač Island. Both of these places offer great fun for the kids with many fun-filled activities but on the other hand also a very stress-free zone for the parents and the proximity of Split for a little bit of culture and sightseeing makes them a great option. Thankfully our clients also agree with us each summer!

    Where is the best place for a family activity holiday in Croatia?

    In order to make teenage kids & parents happy you need a special formula & we believe we have found it in our adventure bases in Podstrana and Brač Island. Both of these places offer great fun for the kids with many fun-filled activities but on the other hand also a very stress-free zone for the parents and the proximity of Split for a little bit of culture and sightseeing makes them a great option. Thankfully our clients also agree with us each summer!

  • What are the best areas in Croatia for family holidays?

    The best area for family holidays in Croatia is the Dalmatian region. It offers multiple destinations that are perfect for a family activity holiday. Rivers like Cetina and Zrmanja that offer water-based holidays, plenty of beautiful islands like Brač island that guarantee a perfect holiday and many mountains to hike around and escape the city rush. It is also not as commercial as the Dubrovnik area and certainly way more affordable to feed & water hungry teenagers!

    What are the best areas in Croatia for family holidays?

    The best area for family holidays in Croatia is the Dalmatian region. It offers multiple destinations that are perfect for a family activity holiday. Rivers like Cetina and Zrmanja that offer water-based holidays, plenty of beautiful islands like Brač island that guarantee a perfect holiday and many mountains to hike around and escape the city rush. It is also not as commercial as the Dubrovnik area and certainly way more affordable to feed & water hungry teenagers!

  • Are credit cards widely accepted in Croatia?

    I would say yes and no, it all depends in which part of the country you are going to travel and how rural it is. In general cards are accepted. However, if staying in a village on Brac Island – cash is still king. Croatia has been using EUROS since January 2023. ATMs are widely available – just remember to never accept the local exchange rate conversion – always choose your own banks rate.

    Are credit cards widely accepted in Croatia?

    I would say yes and no, it all depends in which part of the country you are going to travel and how rural it is. In general cards are accepted. However, if staying in a village on Brac Island – cash is still king. Croatia has been using EUROS since January 2023. ATMs are widely available – just remember to never accept the local exchange rate conversion – always choose your own banks rate.

  • Is it easy to travel in Croatia?

    Croatia is very easy to travel once you arrive. There are plenty of bus lines (intercity but also local bus lines), ferry lines to the islands and the highway system is brand new in case you are going to hire a car.

    Is it easy to travel in Croatia?

    Croatia is very easy to travel once you arrive. There are plenty of bus lines (intercity but also local bus lines), ferry lines to the islands and the highway system is brand new in case you are going to hire a car.

  • What is the weather like in Croatia during July & August?

    Usually the weather in Croatia in July & August is hot. With temperatures around 35 C. This makes Croatia in summer an ideal destination in Europe for active family holidays.

    What is the weather like in Croatia during July & August?

    Usually the weather in Croatia in July & August is hot. With temperatures around 35 C. This makes Croatia in summer an ideal destination in Europe for active family holidays.

Slovenia

  • Is Slovenia a good choice for a family activity holiday?

    Slovenia is one of the hidden gems in Europe and a country that should be on everyone’s bucket list. Located in Central Europe, Slovenia is only a few hours away from the UK. Mountains, rivers, beautiful cities and lakes are more than enough to have an incredible active family holiday that you will remember for a very long time.

    Is Slovenia a good choice for a family activity holiday?

    Slovenia is one of the hidden gems in Europe and a country that should be on everyone’s bucket list. Located in Central Europe, Slovenia is only a few hours away from the UK. Mountains, rivers, beautiful cities and lakes are more than enough to have an incredible active family holiday that you will remember for a very long time.

  • Is it easy to travel in Slovenia?

    It is very easy to travel in Slovenia especially because it is not a very big country so driving over there is one of the best things to do, rent a car and go and explore this beautiful country. In case you don’t prefer to drive while on holidays the railroad system is developed extremely well and connected with neighbouring countries like Italy, Austria, Hungary and Croatia. There are also numerous bus lines in between the cities in Slovenia but also for the rest of the major European cities.

    Is it easy to travel in Slovenia?

    It is very easy to travel in Slovenia especially because it is not a very big country so driving over there is one of the best things to do, rent a car and go and explore this beautiful country. In case you don’t prefer to drive while on holidays the railroad system is developed extremely well and connected with neighbouring countries like Italy, Austria, Hungary and Croatia. There are also numerous bus lines in between the cities in Slovenia but also for the rest of the major European cities.

  • Is Ljubljana a good base for an active family holiday?

    Ljubljana is a great base for an active family holiday. Ljubljana is the capital city of this gorgeous little country and located perfectly in the middle of it. If you want to go rafting on the Sava river, kayaking on Krka river, visit the iconic Lake Bled or Postojna Cave all of this is a stone throw away from Ljubljana. The other great thing about being based in the capital is an enormous choice of restaurants, different cultural events and many bars where you can relax after a long day out in nature.

    Is Ljubljana a good base for an active family holiday?

    Ljubljana is a great base for an active family holiday. Ljubljana is the capital city of this gorgeous little country and located perfectly in the middle of it. If you want to go rafting on the Sava river, kayaking on Krka river, visit the iconic Lake Bled or Postojna Cave all of this is a stone throw away from Ljubljana. The other great thing about being based in the capital is an enormous choice of restaurants, different cultural events and many bars where you can relax after a long day out in nature.

  • Are there Vegan restaurants in Ljubljana?

    In case you decide to go meat-free while on holidays or if you prefer vegan and vegetarian food, the choice of vegan restaurants in Ljubljana will not disappoint you. Loving Hut, Taman Organic,Fari´s and many other places in Ljubljana will be more than enough to enjoy great vegan food there.

    Are there Vegan restaurants in Ljubljana?

    In case you decide to go meat-free while on holidays or if you prefer vegan and vegetarian food, the choice of vegan restaurants in Ljubljana will not disappoint you. Loving Hut, Taman Organic,Fari´s and many other places in Ljubljana will be more than enough to enjoy great vegan food there.

  • Are credit cards widely accepted in Slovenia?

    Credit cards are widely accepted in Slovenia but it is always good to have a little bit of cash with you. Exchange offices and ATMs are available in every corner of the country so you won’t have any problems with finding them. Slovenia is EUROS.

    Are credit cards widely accepted in Slovenia?

    Credit cards are widely accepted in Slovenia but it is always good to have a little bit of cash with you. Exchange offices and ATMs are available in every corner of the country so you won’t have any problems with finding them. Slovenia is EUROS.

  • Is Slovenia a GREEN country?

    Slovenia is a country that can proudly say that they recycle everything, especially in the capital city of Ljubljana that was also declared the Green Capital of Europe in 2016. The modern waste facility that was built in Ljubljana recycle 98% of the capitals waste and those as most Europeans know are impressive numbers. Such a green country when it comes to the landscape but also a very GREEN country when it comes to waste management; mind set and cultural beliefs.

    Is Slovenia a GREEN country?

    Slovenia is a country that can proudly say that they recycle everything, especially in the capital city of Ljubljana that was also declared the Green Capital of Europe in 2016. The modern waste facility that was built in Ljubljana recycle 98% of the capitals waste and those as most Europeans know are impressive numbers. Such a green country when it comes to the landscape but also a very GREEN country when it comes to waste management; mind set and cultural beliefs.

  • What is the best time to visit Slovenia for a family holiday?

    Slovenia has two sides, one is the gentle summer one and the other side is the cold winter one. What do you like more, all the benefits of a summer holiday with a gorgeous Adriatic coast and nice beaches with plenty of fun summer activities on numerous rivers or do you prefer snowboarding and skiing in the Julian Alps and many other mountain resorts that Slovenia is full of. Are you a summer person or a winter one? Either way we are here to help.

    What is the best time to visit Slovenia for a family holiday?

    Slovenia has two sides, one is the gentle summer one and the other side is the cold winter one. What do you like more, all the benefits of a summer holiday with a gorgeous Adriatic coast and nice beaches with plenty of fun summer activities on numerous rivers or do you prefer snowboarding and skiing in the Julian Alps and many other mountain resorts that Slovenia is full of. Are you a summer person or a winter one? Either way we are here to help.

  • Are there any non-refundable admin fees?

    To protect our staff & partners to cover our most basic administration costs, in light of any Covid-19 related scenarios that may result in us being forced to cancel your holiday – we have added to our terms of booking a non-refundable ‘Covid-19’ admin fee of £100.00 per person.

    To be clear – If your holiday with us proceeds ahead, we will not charge this administration fee.

    Are there any non-refundable admin fees?

    To protect our staff & partners to cover our most basic administration costs, in light of any Covid-19 related scenarios that may result in us being forced to cancel your holiday – we have added to our terms of booking a non-refundable ‘Covid-19’ admin fee of £100.00 per person.

    To be clear – If your holiday with us proceeds ahead, we will not charge this administration fee.

Covid-19

  • Our policy towards Covid-19

    As an independent tour operator we have faced numerous challenges since COVID-19 began impacting all our lives back in March 2020.

    Throughout this period, we have worked compassionately & professionally with all our customers; as well as protecting all our staff members both here in the UK and in Croatia & Slovenia.

    Our efforts have been kindly recognized by the numerous positive messages received by affected customers & the kind words posted on our Trust-Pilot and Facebook pages.

    Moving forward however we have taken the necessary decision to build into our terms of booking a strictly non-refundable admin fee of £100.00 per person.

    This non-refundable admin charge has been introduced simply to protect our staff & partners to cover our most basic & essential administration costs, in light of any Covid-19 related scenarios that may result in us being forced to cancel a holiday.

    This policy is in affect for any bookings from 1st Jan 2021 onwards.

    What happens if we have to cancel your holiday?

    If you are booked onto a holiday program which we must cancel, then we will contact you and explain the options available to you. These will be:

    1 – Consider an alternative destination
    As we operate in both Croatia & Slovenia it may be possible to transfer your holiday if circumstances are significantly different in either of these destinations. If this is feasible for us & your family, and you decide to do this, we will transfer the money you have already paid to your new booking. If the alternative holiday is cheaper, we will refund you the difference. If it is more expensive you will need to top up this amount up to match the new price.

    2 – Defer your holiday
    If you support us by deferring your holiday, then this will be appreciated and in turn we will guarantee to hold the same price, as per your receipt for the corresponding dates the following summer.

    If you would like to change your dates then we can do this for you, subject to availability of course, and we will honour the corresponding price from when you originally booked.

    3 – A refund less our non-refundable admin-fee

    If you are unable to transfer to a new destination or defer your holiday to a new date, then we will arrange a refund for you less our non-refundable admin-fee of £100.00 pp . The non-refundable admin fee will come out of your balance payment.

    FYI – The non-refundable admin-fee will be used to cover our basic administration and essential staffing costs as well support us with any un-recoverable liabilities to our partners. This is a policy we have simply had to implement to protect our future.

    If we are booked for a country that has a travel ban. when will we know if the trip is operating or not?

    As per industry guidelines we will be regularly monitoring the FCDO status of your holiday. We will contact you at the latest, 14 days prior to departure to advise your options at that stage.

    We will also provide earlier updates and throughout you are of course welcome to check in on the status of your holiday; but it will be two weeks before departure that we make a final decision.

    What happens if the travel advice for my destination changes whilst i am on holiday?

    If the FCDO change the travel advice whilst you are on holiday we will inform.

    Of course this is something outside of our control so although we will always do our best to assist you this would be dealt with as per our standard booking terms and conditions.

    As such, any loss would need to be reclaimed from your travel insurance policy so please check the wording carefully and ensure you are satisfied with the level of cover.

    What happens if there is a quarantine on my return to the UK?

    In this instance, if there was no advice against travelling from either the UK or your destination’s local government then we would operate the holiday as originally planned. As a quarantine upon your return to the UK would be out of both our own and our local partners’ control and it does not impact on our ability to provide the holiday. Therefore, in this situation our standard cancellation terms would apply. If this scenario arose and you would like to change your travel dates to postpone to a different time, then we will try to do everything we can to assist this, and minimise any non-recoverable costs.

    What happens if the flights I have booked are cancelled?

    If you have booked your own flights and they are cancelled, then first step would be to contact the airline to discuss the options available to you.

    Once you are aware of all of your options please contact us +44 (0)1926 330 223 and we will try and do what we can to assist you e.g. advising on alternative flight options if appropriate, re-arranging your travel dates or doing our best to negotiate a suitable alternative with our local partners.

    How would a ‘local’ lockdown affect my holiday?

    The local lockdowns which have been put in place previously in England and Scotland so far have not prevented people from going on holiday as planned. The advice has been different in Wales where lockdown specifically has prevented people from going on holiday. If this does happen in the future and you are prohibited from going on holiday due to local restrictions, then your first call should be to your travel insurer so please ensure you have a policy which covers such an eventuality.

    If you are unable to reclaim your money through a travel insurance policy, then we will work with our local suppliers to try to refund any recoverable costs. However, as nothing is preventing us from running the holiday for other guests and the local suppliers are able to provide it in full, we will be unable to refund any irrecoverable costs. The only way to ensure a full refund if you are prevented from travelling due to a local lockdown would be through your travel insurance.

    I’m travelling from a country outside of the UK – what happens if I’m banned from travelling?

    Green World Holidays [Vamos Travel Ltd] is based in the UK and we take our guidance from the Foreign, Commonwealth and Development Office (FCDO) and other UK government bodies.

    As we do not handle flights your contract with us starts at the agreed meeting point in the destination country (e.g. typically at the airport arrivals or at a pre-defined meeting point).

    If there are no national UK border restrictions preventing us from operating your holiday (i.e. unless the FCDO advise against all but essential travel to Croatia or Slovenia) OR the destination government bans all arrivals from the UK then we will continue to run the holiday as planned.

    For anyone who is prevented from joining the trip as planned due to medical reasons or government advice changing from a country other than the UK or the destination of your holiday, then this cancellation by you would be dealt with as per our standard booking terms and conditions.

    As such, any loss would need to be reclaimed from your travel insurance policy so please check the wording carefully and ensure you are satisfied with the level of cover.

    Travel insurance?

    Travel insurance is a mandatory condition of travelling with us. Purchasing a comprehensive travel insurance policy should be the first thing you do after booking your holiday with us.

    Your insurance needs to cover your general travel requirements plus your activities. In light of Covid-19 it’s also important to choose a travel insurance policy which covers you for a wide breadth of eventualities.

    Which.com – offers impartial advice on travel insurance policies including Covid eventualities.

    COVID-19 has highlighted the importance of a comprehensive travel insurance policy. If you, or any member of your party, are diagnosed with COVID whilst you are on holiday then you need to be satisfied that your insurance policy will cover any medical costs incurred including testing, self-isolation and treatment.

    We would suggest choosing a policy which would allow you to claim for any elements of the holiday you were not able to take part in.

    Our policy towards Covid-19

    As an independent tour operator we have faced numerous challenges since COVID-19 began impacting all our lives back in March 2020.

    Throughout this period, we have worked compassionately & professionally with all our customers; as well as protecting all our staff members both here in the UK and in Croatia & Slovenia.

    Our efforts have been kindly recognized by the numerous positive messages received by affected customers & the kind words posted on our Trust-Pilot and Facebook pages.

    Moving forward however we have taken the necessary decision to build into our terms of booking a strictly non-refundable admin fee of £100.00 per person.

    This non-refundable admin charge has been introduced simply to protect our staff & partners to cover our most basic & essential administration costs, in light of any Covid-19 related scenarios that may result in us being forced to cancel a holiday.

    This policy is in affect for any bookings from 1st Jan 2021 onwards.

    What happens if we have to cancel your holiday?

    If you are booked onto a holiday program which we must cancel, then we will contact you and explain the options available to you. These will be:

    1 – Consider an alternative destination
    As we operate in both Croatia & Slovenia it may be possible to transfer your holiday if circumstances are significantly different in either of these destinations. If this is feasible for us & your family, and you decide to do this, we will transfer the money you have already paid to your new booking. If the alternative holiday is cheaper, we will refund you the difference. If it is more expensive you will need to top up this amount up to match the new price.

    2 – Defer your holiday
    If you support us by deferring your holiday, then this will be appreciated and in turn we will guarantee to hold the same price, as per your receipt for the corresponding dates the following summer.

    If you would like to change your dates then we can do this for you, subject to availability of course, and we will honour the corresponding price from when you originally booked.

    3 – A refund less our non-refundable admin-fee

    If you are unable to transfer to a new destination or defer your holiday to a new date, then we will arrange a refund for you less our non-refundable admin-fee of £100.00 pp . The non-refundable admin fee will come out of your balance payment.

    FYI – The non-refundable admin-fee will be used to cover our basic administration and essential staffing costs as well support us with any un-recoverable liabilities to our partners. This is a policy we have simply had to implement to protect our future.

    If we are booked for a country that has a travel ban. when will we know if the trip is operating or not?

    As per industry guidelines we will be regularly monitoring the FCDO status of your holiday. We will contact you at the latest, 14 days prior to departure to advise your options at that stage.

    We will also provide earlier updates and throughout you are of course welcome to check in on the status of your holiday; but it will be two weeks before departure that we make a final decision.

    What happens if the travel advice for my destination changes whilst i am on holiday?

    If the FCDO change the travel advice whilst you are on holiday we will inform.

    Of course this is something outside of our control so although we will always do our best to assist you this would be dealt with as per our standard booking terms and conditions.

    As such, any loss would need to be reclaimed from your travel insurance policy so please check the wording carefully and ensure you are satisfied with the level of cover.

    What happens if there is a quarantine on my return to the UK?

    In this instance, if there was no advice against travelling from either the UK or your destination’s local government then we would operate the holiday as originally planned. As a quarantine upon your return to the UK would be out of both our own and our local partners’ control and it does not impact on our ability to provide the holiday. Therefore, in this situation our standard cancellation terms would apply. If this scenario arose and you would like to change your travel dates to postpone to a different time, then we will try to do everything we can to assist this, and minimise any non-recoverable costs.

    What happens if the flights I have booked are cancelled?

    If you have booked your own flights and they are cancelled, then first step would be to contact the airline to discuss the options available to you.

    Once you are aware of all of your options please contact us +44 (0)1926 330 223 and we will try and do what we can to assist you e.g. advising on alternative flight options if appropriate, re-arranging your travel dates or doing our best to negotiate a suitable alternative with our local partners.

    How would a ‘local’ lockdown affect my holiday?

    The local lockdowns which have been put in place previously in England and Scotland so far have not prevented people from going on holiday as planned. The advice has been different in Wales where lockdown specifically has prevented people from going on holiday. If this does happen in the future and you are prohibited from going on holiday due to local restrictions, then your first call should be to your travel insurer so please ensure you have a policy which covers such an eventuality.

    If you are unable to reclaim your money through a travel insurance policy, then we will work with our local suppliers to try to refund any recoverable costs. However, as nothing is preventing us from running the holiday for other guests and the local suppliers are able to provide it in full, we will be unable to refund any irrecoverable costs. The only way to ensure a full refund if you are prevented from travelling due to a local lockdown would be through your travel insurance.

    I’m travelling from a country outside of the UK – what happens if I’m banned from travelling?

    Green World Holidays [Vamos Travel Ltd] is based in the UK and we take our guidance from the Foreign, Commonwealth and Development Office (FCDO) and other UK government bodies.

    As we do not handle flights your contract with us starts at the agreed meeting point in the destination country (e.g. typically at the airport arrivals or at a pre-defined meeting point).

    If there are no national UK border restrictions preventing us from operating your holiday (i.e. unless the FCDO advise against all but essential travel to Croatia or Slovenia) OR the destination government bans all arrivals from the UK then we will continue to run the holiday as planned.

    For anyone who is prevented from joining the trip as planned due to medical reasons or government advice changing from a country other than the UK or the destination of your holiday, then this cancellation by you would be dealt with as per our standard booking terms and conditions.

    As such, any loss would need to be reclaimed from your travel insurance policy so please check the wording carefully and ensure you are satisfied with the level of cover.

    Travel insurance?

    Travel insurance is a mandatory condition of travelling with us. Purchasing a comprehensive travel insurance policy should be the first thing you do after booking your holiday with us.

    Your insurance needs to cover your general travel requirements plus your activities. In light of Covid-19 it’s also important to choose a travel insurance policy which covers you for a wide breadth of eventualities.

    Which.com – offers impartial advice on travel insurance policies including Covid eventualities.

    COVID-19 has highlighted the importance of a comprehensive travel insurance policy. If you, or any member of your party, are diagnosed with COVID whilst you are on holiday then you need to be satisfied that your insurance policy will cover any medical costs incurred including testing, self-isolation and treatment.

    We would suggest choosing a policy which would allow you to claim for any elements of the holiday you were not able to take part in.