Green World Holidays offers a wonderful range of activity holidays perfect for families, adult travelers and outdoor enthusiasts. Our multi adventure holidays cover Europe, Iceland, Scandinavia and Africa.
During our family activity holidays in Lapland, families can enjoy reindeer rides, husky dog safaris, snowmobiling and tours for the Northern Lights.
Discover a true winter escape, in the heart of Lapland to re-discover the harmony between man and nature. Relax amongst the stillness of a frozen forest and breathe the world’s cleanest air. Our idyllic Finnish location, is the perfect winter playground for families.
Either nestled in our wooden cabins or snug in our wilderness hotels, this promises to be the trip of a life time. Our family activity holidays in Lapland really do deliver the magic! Meet our happy husky packs, walk amongst the grazing reindeer and explore with the Sami people. We offer true wilderness tours, touching the remote snow drenched scenery in a more natural and gentle way.
Evenings will be spent indulging with organic foods, hot sauna’s, traditional games and searching for the Northern lights. Staying 200 km above the Arctic circle, means your family will be sleeping within the Aurora zone.
Advantageously, it’s possible to simply step outside your accommodation and find the elusive lights, dazzling above your sleepy heads.
If nature, authenticity, magic and fun is at the core of your holiday wishlist, then our Finland family activity holidays are designed with you in mind.
Kittilä is your arrival airport and it will approximately take 45 minutes to an hour, to drive smoothly to your destination. The roads are covered in ice and snow, but that doesn’t stop the flow of traffic in Finland, as all the car tyres have specialized grips. After check-in and you’ve collected your aurora zone alarms, discover your surroundings and enjoy your first meal here with us. Accommodation will be either our lovely hotels, that have the convenience of being connected to our dining & bar facilities or our popular wooden cabins, that are dotted around the forest. The cosy cabins come in different sizes, but when making any decisions for your family winter activity holidays, it’s really best to call our offices and speak to someone who has been there.
Day 2: Reindeers and snow village
In the morning we have breakfast and then its off to a lovely winter village called Torassieppi. This is the land of the Sami people, and you’ll soon discover a 100 year old Lappish farm house and their happy herd. It will be here where you’ll learn to lasso the reindeer, and how to harness them for your magical sleigh ride. The safari itself is very peaceful, edging along the Pallas-Yllas national park covering a brisk 3km. Children love the contact with the reindeers, and if we are all honest, we all want to stroke and pet them. After mastering the reindeer reigns, we will all enjoy a well deserved lunch on an open fire, served in a traditional ‘tepee-kota’. If you can’t feel the Finnish culture now, you never will, as this is experiencing the real outdoors, close to remarkable creatures. After dinner and a warm drink, we are off on a short walk to the snow hotel with ice bar, sculptures and restaurant. Later we transfer back to the hotel.
Day 3: Snowmobiling safari into the wilderness
It’s time to admire the beautiful Finnish countryside from a completely fresh perspective. The difference of tranquil nature versus powering into deep snow on a powerful engine makes family lapland holidays soirresistible! Take on frozen lakes, snowy hills and sparkling woodlands on snowmobiles. Power up, lean into corners and let the cool Arctic air rush into your every sensation. We promise that this wilderness safari will have you seduced as soon as the engine roars between your legs. Half way, we’ll stop for food over an open fire, accompanied by hot berry drinks & coffee. The whole family will love this 3 hour excursion, a firm favorite for sure. On the afternoon, you will have time for snow activities in the hotel area, such as tobogganing, snow shoeing or cross country skiing. Or simply warm yourselves up in the saunas. Overnight, dinner & keep tuned to your personal Aurora alarms. Don’t forget, our expert sky watcher is out every evening searching for the best opportunity to see them.
Day 4: Free day or pre-book more
Today, you can pick from a nice mixture of activities or simply relax. We can provide Nordic cross country skis and snow shoes. Our reception staff is always happy to make route suggestions, to heighten your family adventure in Lapland. For an additional cost, families can visit the Levi Ski resort, Kellokas Nature Centre and the Levi or Lainio Snow village. Just add to your enquiry to pre-book. On the evening, your family might want to consider a Northern lights excursion, and various options can be presented if planning in advance. There are snow shoeing tours, mini van tours and snowmobiling Aurora Borealis hunts. Depending on your fitness levels and children’s ages, will determine the right tour to pick.
Day 5: Husky dog adventure on the wild side
Today we visit our Arctic Centre, which has nearly 400 huskies. Your guide will teach you how to handle the dogs and of course you are invited to get acquainted with these happy dogs. Time to get the cameras out, especially if the puppies are available to play with. After the safety & driving instructions, its time to mush the dogs, and begin your 2 hour husky dog adventure ride. Each sleigh will be carrying two people, which works really well, as one can drive and the other can take the stunning action pictures! Lunch will be in a traditional remote wooden kota, the perfect opportunity to warm around the open fire. The driving distance is approximately 17km deep into the remote parts of the National park woodlands. For those seeking husky safari holidays in Finland, then this will not disappoint. Our dog sledding tours offer the real wilderness experience, and are a far world from man-made park rides. After returning to the hotel, its free time, dinner and set your aurora alarms. Fingers crossed to see the dancing Northern lights.
Day 6: Free day
We can offer many suggestions, from booking an in cabin/hotel massage, to cross country skiing. But don’t forget – snow is for playing in, and the kids will find entertainment everywhere. Of course you won’t go hungry, as breakfast, lunch and dinner is served at the main lodge [part of your full board stay].
Day 7: Departure day
Sadly, we must take you back to the airport for your flights. Please do write back to us and share your pictures on facebook.
Extend your stay
If you would like to extend your stay at the start or end of your holiday, then please add your requests to the enquiry form or call our friendly staff for more ideas.
Offer prices are based on two people sharing, unless stated otherwise in your tailor made offer.
Starts: Sundays Ends: Saturdays [unless extensions are booked]
Operates: Every week from January to the 3rd week in April.
Low season: Late November, early December, late March, early April [make a saving!!!]
High season: Mid/late December, January, Feb
The order of activities often changes, responding to weather conditions. When booking this holiday, you should be prepared to be flexible where necessary – for safety and full enjoyment.
Return airport transfers – based on flights arriving to Kittila airport.
[We can make airport transfers from Rovaniemi, but this comes with a higher supplement charge, as the distance is 3 hours one way. We advise flights to Kittilä].
Full board as per itinerary. Note: meals only coincide with our serving times, not with your flight times/arrivals
5 x wonderful overnight stays in Lapland. Review the ‘Accommodation Tab’ for your selection.
1 x unforgettable night in a wilderness hut, which are basic & shared lodgings. Do see the ‘Accommodation Tab’ for more information
Reindeer farm, culture and riding!
1 x snowmobile activity – based on 2 people sharing. Insurance for the snowmobile with own liability of max EUR 550. [Note that a valid driving license is required for driving a snowmobile. Without proof of license, you will not drive and will not be refunded].
1 x husky safari [guests get to drive their own husky dog pack with 4-5 huskies]
Qualified expert guides throughout [English speaking]
Free WIFI in main hotel lobby areas
Arctic clothing provided for the duration of your stay including: thermo-overalls, socks, mittens, boots, warm hat. [Do refer to the ‘FAQs Tab’ on this page, to see advanced information on this topic].
Holiday & activity Insurance is not included
Alcoholic drinks are not part of the full board
Flights are NOT included. Please book direct! – search flights for Kittilä airport
Our prices vary by season-dates and determined by the accommodation option you choose. Please see the accommodation tab for the choices on offer. Do discuss the pros/cons of each accommodation option with our specialist travel managers.
Offer prices are based on two people sharing, unless stated otherwise in your tailor made offer. Please do talk to our staff, to help you make the perfect stay.
High season (mid/late December, January, Feb)
Low season (late November, early December, late March, early April)
The order of activities can change, responding to weather conditions. When booking this holiday, you should be prepared to be flexible where necessary – for safety and full enjoyment.
Please note that Aurora Borealis sightings are entirely weather dependant and we can never guarantee them. This is why we design holidays combined with a true wilderness experience, to maximize your holiday time
Overview: Positioned 200km above the arctic circle, on the shores of LakeJerisjarvi, our Lakeside hotel is over 20km away from the nearest settlement, making it the perfect retreat and truly a wilderness hotel stay. WIFI in the lobby
Rooms: The accommodation offers 27 cosy wilderness style hotel rooms, renovated to a high 3 star superior standard. All the rooms are equipped with a shower, toilet, drying cabinet, TV and telephone.
Food: The restaurant is set overlooking the lake and the beautiful woodlands that surrounds, and offers buffet style meals. Breakfast will be plentiful, providing many options to fuel for a busy day. Evening dinners offer a wide selection of salads, main courses featuring Finnish delicacies such as reindeer & salmon, and finally a set dessert.
Evenings: Evenings can be spent in many ways: enjoy the private hot tubs underneath the stars, photographers chase the northern lights, and like-minded guests relax at the Hideway bar, play pool, enjoy a wine and sit by the fireplace.
Pampering: the LakeSpa is the perfect relaxation area after an active day in the snow. Lie down in one of the two heated pools and rest your eyes, with panoramic views over Jerisjärvi lake. Both private Jacuzzi’s and sauna’s can be rented out, and massages available. For the really adventurous, there is a 25m illuminated ice pool.
Something different: Do you fancy a night on reindeer skins, snuggled in an ultra warm sleeping bag? If yes, ask about our snow & ice igloos. This promises to be a night you’ll remember forever.
What we say: “You’ll be happy to know, this family run hotel has been operating since 1973, so they’ve had a few years to perfect their food dishes and day to day services. The hotel rooms are lovely, and being connected to the hotel makes life a lot easier for meal times, without the need for dressing up in full arctic thermals. Whether a couple or a family, the Lake side hotel is an excellent choice to experience the wilderness of Lapland. [Pete Selby, adventure Manager]
River side hotel
Overview: You’ll have to travel 200km above the arctic circle to find this remote wilderness hotel, that borders close Sweden and Muonio national park. The attraction will be instant, as our River side hotel is the epitome of Finnish tradition. The stunning wood interior & exterior is delightful, decorated with tasteful furniture and finishing’s. Within this elegant building you’ll find: a reception, lounge, gift shop, internet/pc corner, dinning rooms and a bar-pub. WIFI in the lobby
Rooms: All our guest rooms have private en-suite facilities, but only family rooms have their own private saunas. For twin, double & triple rooms – you are very welcome to try our free/shared sauna’s
No TVs: The idea of staying in the wilderness is to detach ourselves from our everyday lives. Life is more pleasurable, when it is simple. However, if you can’t live without your TV screens then do bring your laptops, i-pads & portable dvds
Food: The food is of course served with care & passion, and after a busy day husky sledging or snowmobiling after the northern lights, we want you too look forward to filling up, on some amazing food.
Evenings: Evenings can be spent in many ways. Along the river, private Jacuzzis can be rented out. Add a glass of champagne and the swirls of Aurora particles, and you soon realize what a dream place this is. Some guests relax in the bar, whilst keen photographers are off outside to spy the mystical light displays. Pampering: Along the river bank is where you’ll find another kind of magic – The Aurora Wellness Centre. Advanced bookings can be made.
Something different: Do you fancy a night on reindeer skins, snuggled in an ultra warm sleeping bag? If yes, ask about our snow & ice igloos. This promises to be a night you’ll remember forever.
What we say: “Whether staying as a family or a couple, this hotel is a fantastic option. The rooms are clean & comfortable, and more than often reach the main WIFI connection. One of the distinct benefits of staying in the hotel [rather than the cabins], is that you don’t have to dress in your thermal clothing to come for meal times. When staying in the woodland cabins, guests will have to walk to/from for meal times. Some guests love the walk [watching the stars], others prefer the convenience of being on site. Before deciding, call us and ask more questions!” [Pete Selby, 1-1 adventure Manager]
For many, wooden cabins encapsulates family lapland holidays. With their inviting wooden interiors, log burning stoves, and serene woodland settings, they do complete the picture of a dreamy stay in Finland. The cabin’s are closely located to the hotel or reception buildings, but have the advantage of being disconnected and wrapped in the cover of darkness. This basically means, it only takes one foot out the front door to stare at the stars and possibly see the Aurora in the sky. For many of our guests coming for family northern lights holidays, these cabins are the ideal accommodation choice. It’s important to note, that walking between dinning areas and your cabins, you will need to dress in your Arctic suits. For young families, this might be a problem. Read the question/answers below – but do call our friendly staff. We are always happy to share our product passion.
Q: Who will take my bags – to/from the cabin for airport transfers? A: The lodge or hotel reception will send someone to drop off and pick up your luggage, so you needn’t worry about carrying them yourselves through the deep snow in the cold of winter.
Q: Is there a shop to buy provisions nearby? A: No, your staying in the remote parts of Lapland.Please be warned the nearest food shops are in Muonio. The bus costs approx.7 Euros per person each way. The shops are just across from the bus stop, and the bus returns after 2 hours. Mainly client’s take a taxi and also bring provision’s from home & airport.
Q: Are the cabin’s connected to the main hotel, restaurant, main lodge houses? A: No cabins are located independently in the surrounding pristine woodland.
Q: What cabin sizes do you offer? A: The smallest cabins are ideal for couples and families with small children. These cabins sleep 2 to 4 people in one area with a sleeping alcove for 2 people and a pull down sofa-bed for 2 more guests. Our next sized cabins are for 4-6 persons, and best for guests requiring more space and comfort. The layout is usually 1 x bedroom for two, and further space for 2-4 persons upstairs in the loft area . The largest cabin’s are for 4-7 people, and offer a minimum of two bedrooms and loft space bedding. Please note that all our offered cabins are privately owned, so will vary in style but all will offer: lounge-kitchen with a sofa-bed, kitchenette, sauna, toilet, fireplace, clothes drying cupboard and TV.
Q: Are the paths to the cabins well lit? A: No not especially, as we are conscious to keep fake lights to a minimum. We advise to bring head lamps and torches, to help guide your way at night time. The majority of our guests embrace the adventure, as the clear skies and the thousands of bright stars will make your journey at night so much more special. It’s not uncommon to have the Aurora Borealis above your heads.
Q: How far are the cabins to the main restaurant and reception areas? A: Our cabin’s are between 5 – 20 minutes walk, and you will need to wear your full thermal clothing if venturing outside, so do consider this when making your hotel or cabin choice. This certainly might effect your decision, if elderly or have young children. However, for guests seeking the winter wonderland experience, the walk should not be viewed as a disadvantage, but another opportunity to breathe the freshest air and listen to pure silence.
Winter village & snow igloos
Stay in our unique & magical snow rooms, which combine great ice artistry, handicraft and breathtaking construction. Our snow rooms are made of nothing but crystallized water, and will protect you from the sub-zero temperatures at night. Spending a night in our snow hotel is an arctic experience you’ll never forget. Slip into the warm and comfortable sleeping bags provided and rest your senses in the tranquil silence of our ice igloos.
What we say: “I’ll always remember my first night with my partner in a snow room. I remember being surrounded by beautifully illuminated ice art and thick snow walls, and drifting off into a deep sleep. It was magical, and very memorable and not at all cold! Would I say it’s an essential part to the arctic experience, I’d say no. Would I say it’s an experience that I think fondly back on, then I’d say yes!”
The breakfast coffee was a bit strange – but that is a minor point – all in all, we’ve had a great holiday, thanks to all the guides (and the hotel staff)
Snow stomping entertainment
Feedback rating: 89%
Lorretta Walsh , Plymouth
Truely stunning location! Everything and more than what’s described. The hotel and cabins were absolutely ideal for the purposes of a winter activity holiday. Our accommodation was in an detached cabin. I can only say, it was superb. The kids loved the mezzanine level with ladders and adults appreciated the log burner and relaxing sauna. There was no fear of getting cold, as the cabin was very warm and totally draught free. For most of the time in the cabin we lazed in shorts, underwear and t-shirts. We joked it felt like a summer holiday. All in all, a exquisite few days in Lapland, one that i can see our family repeating in a few years. We’d even consider a longer stay too. If other families read this, then i advise you to listen to the experts and let Russell guide you to an amazing stay.
Cabins in a hinterland
Feedback rating: 88%
Stefanie ONeill , Southampton
I have just returned from Finland. Let me start by saying thankyou Russell. Airport transfers and connecting flights worked perfectly, and the seamless co-ordination put the whole family at ease. We obviously had confidence from the outset from your strong communication, but still its nice to experience the realisation of the holiday itinerary. The winter adventure really does begin as you cross the winter-arctic runway tarmac to the terminal. The first weather sign we saw was minus 16. So a little breezy from old England. Actually, its not breezy, but a still dry cold. It’s exactly how you described. Wear the layers and its fine! The airport transfer to our accommodation was a tranquil introduction to being 200km odd above the arctic circle. Within minutes our eyes were transfixed on the white wonderland outside, and the mini bus remained quiet for pretty much the transfer duration. Check-in was flawless and we picked up our Aurora alarms, and headed to our cabins. The cabin was everything we wanted, and as you described. So enjoyed the wilderness woodland feel. We had a sauna, small kitchen and 2 bedrooms as we decided to up grade to a larger space. The larger might not have been necessary, but we do enjoy the extra comforts. The cabins are neatly laid out, authentically Finnish and a brisk walk to the main lodge where breakfast and dinner is served. The effort to climb back into our arctic clothes for meals and stretch the legs was well worth the efforts, but not recommended for elderly guests [as we heard a few people grumble]. I think there are closer cabins, but as i said, it was exactly what was described in advance by Russell. Overall, the staff were delightful, maybe rushed at times, but always friendly. Question answered, and provided all what we needed, so no negatives there to report. Activities ran like clockwork. Each pre-night we found our names and tours on the notice board. The snowmobiling was fabulous. Our family friends did the shorter tour, which by all accounts was perfect for their 10 and 13 year olds. The adults did the 5 hour tour, which was too good to be true. How could this day be bettered? By our 2 day dog sledging experience. I wholeheartedly, recommend this 2 day wilderness tour, which was so exciting looking after your own dog pack. The cabin was shared facilities, but for one night who cares! Bunk beds, sleeping bags, rustic settings and burning log fire. Wow! You are in charge of your own dog pack between 4 and 6 dogs, and you are expected to harness the dogs, clean any mess and feed them. If the dogs snap at each other, you are meant to intervene. So if you are nervous of dogs, maybe this winter excursion isn’t for you. I’m personally not a dog owner, but had no trouble with getting involved with the dogs. They represent the chain of command, and love to run. You will love the individual characters of the dogs, so quirky and fun. Other amazing highlights have to be the general wilderness feel and having seen the northern lights hang over our heads 3 nights in a row. Can’t thank you enough Russell, from start to finish you gave us great confidence and delivered an exceptional experience.
Q: How is duration defined for activity days and tours? A: The length of time for each activity day will always vary. For more specific timings or any concerns please consult your travel manager directly, he/she will talk you through each day, and what to expect. We always keep in mind the balance of fun & relaxation. These days have been designed from our own experiences and enjoyment, but if you have specific expectations – please ask us.
Q: I’ve booked a ski & snowboard holiday with you. Do you provide all the clothing? A: No. Clothes, hats, googles, gloves, helmets, and warm layers are not provided. They can be possibly rented, upon written request.
Q: I’ve booked a multi activity holiday, that invloves sub-zero temperatures. What specialist clothing do you provide? A: We provide all the specialist arctic clothing for any activity / tour, you have booked with us. Often our clients can keep the clothing throughout their stay, so they rarely have to buy/bring their own clothing. Please fully discuss this with your travel manager, so they can clarifty what is 100% included during your stay.
Q: What shall i bring for arctic regions and sub-zero conditions? A: As mentioned in the above answer, we’ll be providing any specialists clothing you need to particpitate in total comfort. From inner mitten’s and helmets to hermal jacket/trousers and gloves. Everything is taken care of. If you are prone to cold hands or poor circulation, we recommend you purchase ‘hand warmer packs’. These can be squeezed and held inside your gloves, which act as a tempoary heater throughout the activity.
Q: I suffer with poor blood circulation, and my hands tend to get cold. Can i still enjoy the activity tours? A: Firstly, we must understand the degree of your problem, but ‘yes’ its very possible. With the correct clothing and preparation – and choosing the correct tour duration, our guests will be warm and happy. It’s important to discuss this in detial with our travel managers, and they will design the correct winter adventure holiday for you.
Q: Can you suggest a winter kit list? A: For sure. We have a PDF document ready to send to you. Please contact your 1-1 travel manager.
Q: What are the Northern Lights? A: The Aurora Borealis (also known as the Northern Lights) are electrical particles from the sun pulled towards the Earth’s magnetic field, that collide with the gas in our atmosphere. At the point of collision, the excess energy is emitted as incredible light, creating various colours.
Q: Am i guaranteed to see the Aurora Borealis on this holiday? A: The Northern lights are a completely naturally occurring phenomenon, and as such, can never be guaranteed. We always advise that you should travel in hope of seeing the Northern Lights, rather than expect to see them. The good news for our clients, is that we are in the very best possible position to see them. We are far away from any major light pollution from towns, being nestled in the heart of Lapland’s wilderness.
Q: What is the best time of night to see them? A: It tends to be between 23.00 – 03.00 am. But they can be seen as soon as the skies are dark, and clear from clouds.
Q: What colours will i see? A: The most common aurora colour is green. Other colour possibilities include red, blue, yellow, purple, and pink
Q: What shapes will they make? A: This is the true mystery! We have seem them dance like puppets, swirl like wind, hover like clouds and dart like Usain Bolt. They are mind blowingly beautiful.
Health & fitness
Q: Tell me about the health & fitness levels required for this holiday A: All travellers must be moderately fit to book and participate on this holiday.
Customers should not book this holiday without fully communicating their own (or any of their family members) health, fitness and behavioural issues which could impact their ability to take part in any given activity to their 1-1 sales manager.
If this is not communicated prior to booking, the decision whether you or any of your family members can or cannot participate on an activity will be decided by our operations manager or your local tour leader.
If Green World Holidays decides that an activity is not suitable for you or one (or all) of your family members, our decision will be final and without refund. Our adventure holidays are sold as a package not on an individual activity basis. Your safety is our number one priority.
Not suitable for pregnant women.
Not suitable for a person/s partially or fully blind.
All family members must be able to cycle & swim competently.
Q: Is there a minimum age?
A: Some holidays have a minimum age requirement. If unsure call our staff. Also, minimum age can apply to some activities. However, if you have children younger than this age, we can often tailor make the program to satisfy the whole family. We understand that some families feel their children are big for their age – but it is a legal requirement we must abide too! Please respect this. We do design young family holidays, and these often start from 5 years upwards. Use the THEMES in the menu tab, to locate these young family activity holidays.
Q: Are these holidays suitable for teenagers? A: Yes. Our programs are ideal for even the most restless of teenagers. Our guides are experienced of dealing with adults, children and teenagers and as we age match our families and groups they will always set the tempo of the days to suit our guests.
Q: What if we have a mix of ages? A: If you have a mix of ages for example 14, 10 and 7 then unfortunately the 7 year old would not be able to take part. However some families still choose to come and parents will take it in turns to child-mind.
Q: Do you provide child minders? A: No! 100% not! We design our adventure holidays to bring families together, not the other way round!
Q: Do you age match groups? A: Where ever possible, we try our best too !
Q: Is there a maximum age? A: Theanswer is related to fitness. Can you cope with the physical demands of the activities. Not sure?!? Then call our staff, who can talk you through the program, step-by-step.
Q: Do customers leave feedback or reviews of your holidays? A: Yes, we take great pride in receiving them. Each holiday program has there own review tab, so new customers can hear the voices of our past & repeat clients. Please see the ‘review’ tab button on this page. On the home page of our website, you can also locate the general review centre button. But do note, that these reviews are not specifically related to the holiday you are currently reading/reviewing. Enjoy the reading, as there are many top tips & insider advice!
Q: How do I leave feedback? A: Some holidays we ask our clients to complete a feedback form
Q: Can I send feedback directly to a general manager / company director? A: All feedback is received by our product managers, not your 1-1 travel consultants. The feedback forms are then used for our staff’s monthly evaluations. The most praised staff during that month receives various rewards.
All our activity guides are educated to minimize their impact on the environment while creating the holidays for our clients. The Leave-No-Trace principle is always applied. Our professional guides advise and teach the guests how to enjoy the local environment without impacting negatively on it. All rubbish is disposed of properly and guests are always recommended to carry reusable carriers for food and drink.
When planning our holidays, we always consider the most environmentally friendly mode of transport and transfer route, hence minimizing our pollution. All of our excursions benefit the local people – as we only employ people from the area. We consider it our Green responsibility to maintain and preserve the integrity of the areas we work in.
Our local staff, suppliers and guides are truly passionate about the places we visit and the sports experiences we offer. We are committed to designing and operating our holidays in a Green conscious way to ensure we maximize the positive effects of our tourism.
Holiday information packs
Q: When can I expect to receive my holiday information pack [example: tickets, hotel vouchers, tour information]? A: We send your holiday information packs 10-14 days before departure. If you have any questions or concerns, please contact your 1-1 expert adventure holiday manager.
Q: What if I have a problem abroad? A: For most holiday bookings, we will provide you with an emergency contact name/number, who will be able to help during difficult situations. This is not available for activity, transfer, flight ‘only’ bookings.
Share your secrets
Q: What’s the secret to your holidays? A: No secrets here! We only create holidays, that we’ve personally experienced ourselves and loved. We offer the kind of old-fashioned customer service that instills confidence that your holiday plans are in safe hands.
Booking and payment
Q: Can you explain ‘simply’ the booking procedure? A: Yes. It’s very straight forward. When you are satisfied with your holiday itinerary/package offer, we will re-confirm the availability. Once this is confirmed, we will send a booking form & attach our terms and conditions – these can be sent either by post, fax and most commonly by e-mail. We will require a deposit per person to secure the booking. The remaining balance must be completed 8 weeks before departure. If you book within the 8 weeks prior to departure date, then the full balance must be paid.
Q: Can I secure a holiday by paying a deposit A: Yes. Read previous question.
Q: How can I pay? A: We accept all major credit/debit cards, and on-line bank transfers to our Barclay’s account is also accepted.
Q: Can we pay individually? A: For large group bookings and corporate bookings, we expect the group organiser to gather in the money from the relevant party members and make payment for the deposit/full balance. We understand the difficulties of this procedure, so your individual account manager will correspond with the accounts department, to make sure you have enough time & flexibility to get the money in on time. For smaller groups we can accept individual payments.
Q: Will I have to pay for amendments to the itinerary? A: We don’t charge an administration fee, but you will have to pay for the additional services you book and any additional costs that occur.
Q: Are there any hidden costs, extra taxes when booking a Green world Holiday package? A: No.
Q: Will your activity holidays be run by professional people? A: Our supplier partners follow strict safety procedures and work with qualified and experienced guides. Our adventure holidays are personally inspected by us so we can be very confident in the services we are offering our guests. Activities and accommodation are all tried and tested by our staff, before we share them with our loyal customer following.
Q: Will our accommodation be in a safe area? A: Yes. Our client’s health and safety is our total priority. We always inspect accommodation and the surrounding area.
Q: What medical history do I need to tell you? A: It is vitally important that you advise us prior to booking your holiday, of any medical or dietary conditions relating to yourself or any member of your party so that we may notify local staff before your arrival, or advise if the holiday is suitable.
Q: Should I take out insurance before travelling? A: Yes. It’s part of our booking terms & conditions that you must have ‘travel’ and ‘activity’ insurance when making a booking with our company. This insurance must cover all aspects of the booking you have made with us, and for the duration of your travel dates.
Q: What if I need special facilities during my stay? A: If you have any special requirements make them known to our staff, before booking [during your enquiry stage].
Green World Holidays is a member of Responsible Travel and always strives to work with partners with similar views on responsible and green tourism!