Green World Holidays offers a wonderful range of activity holidays perfect for families, adult travelers and outdoor enthusiasts. Our multi adventure holidays cover Europe, Iceland, Scandinavia and Africa.
Join the ultimate activity holiday in Lapland, riding your own pack of husky dogs, see the Northern Lights & discover a true winter wilderness experience.
This snowy kingdom is full of intrigue and natural serenity, a magical place to fully immerse the family in fun and games. Being 200 km above the official Arctic Circle, you are truly visiting a unique part of the world.
Alongside our Tour Leaders, we will take our guests deep into the Finnish hinterland. Discover frozen lakes, untouched snow and spectacular ice fields. Try riding your own husky pack, or feel the intensity of our deep powder snowmobiles.
Spend one unforgettable night in a remote cabin amongst the vast mystical white landscapes, searching for the Northern Lights that visit each night. Our wonderful Lapland activity holidays in Finland offer the true wilderness experience, so let your mind be free and come and join us this winter. Minimum age is 16 years, flights not included.
From Helsinki you’ll land at Kittilä airport. Then we smoothly transfer you to the Muonio area [duration 40-60 minutes]. After check-in, please then orientate yourself with your new winter surroundings. Later, come for your first evening meal with us. Welcome to the real wilderness, here it is possible to see the magic lights above your heads every evening.
Day 2: Day as reindeer herder
After a leisurely breakfast, today will be spent at a reindeer farm where you will get up close to these friendly & cute animals. You will learn the traditional art of lappish lasso skills and take the reins and test your riding abilities, guiding the reindeer through the surrounding forest. (Note: it is 2 persons per sleigh). An inviting open fire is the setting for lunch before returning back to your accommodations. Dinner will be served in the evening at the hotel.
Day 3: Snowmobiling safari into the wilderness
Today we turn up the adrenalin levels with a day of snowmobiling. For those guests wishing for more speed in their Lapland activities holidays in Finland, this will be there day! You will be shown the safety and driving instructions to this essential Lappish transport mode by your experienced guide. Two people each share a snowmobile with regular stops to swap over drivers. However, if you prefer to be in control you can pay a supplement to have your own. Then there will be no stopping you as you soar through the snow covered wilderness and over frozen rivers. Lunch is traditionally served on a warm open fire where you can admire the calm, vast snow scenes around you. Then it’s back on the snow beasts to ride through an ancient conservation forest where you will learn about the various ongoing projects which help to protect the amazing landscape of Finnish Lapland. You will have the rest of the day to reflect on your adventures and renew your energy levels.
Day 4: Cross country skiing, snowshoeing or relax
Today is completely up to you, it’s your winter adventure holiday so go at your pace. We do of course recommend you enjoy the cross country skiing or snowshoeing, many routes can be demonstrated and advised [equipment is included in your package price]. If you don’t feel like sporting pursuits, then we can recommend some nice day trips. How about the ice village in nearby ski resort Levi? Or treat yourself to a relaxing spa, ice Lake plunge or Finnish massage.
Day 5: Husky dog adventure on the wild side
After a hearty breakfast get your bags packed for this thrilling twin day husky dog adventure holiday tour, where you will hang out with the huskies! The Arctic Sledding Centre is where you will be taught by your husky guide how to take the reins of the sled and be introduced to your team of dogs. Each sleigh will have one passenger and one driver, so perfect for swapping over to take the action pictures. Let these energetic dogs take you on a breathtaking journey through the wilderness where a well deserved lunch will be taken en route by an open fire. You will have plenty of time on this 25km husky trek to become acquainted with the husky pack and an overnight stay is at a traditional remote hut [Overnight in shared basic rooming arrangements, no running water. Sleeping bags provided]
Day 6: Husky safari holiday continues
Forget your alarm clocks; the dogs will wake you up for breakfast! First you’ll feed and water the dogs, and then it’s your turn to stock up your bellies. We’ll clear out the hut, taking all belongings, and be on our way home. Today’s travels will be approximately 25 km, crossing forest fells and ice Lakes. Once back at your accommodation, its time to relax or join the gang for a drink at the bar. Tonight, its our farewell Lappish dinner and we advise to watchout for the Aurora mist. Remember the Muonio region is a Mecca for short breaks to see the Northern lights so make the most of your opportunity.
Day 7 – Departure day [or extend]
After breakfast you will say goodbye to Muonio region and take a transfer to Kittilä airport. Extensions are possible, to just ask.
Extend your stay
If you would like to extend your stay at the start or end of your holiday, then please add your requests to the enquiry form or call our friendly staff for more ideas.
Return airport transfers – based on flights arriving to Kittila airport.
[We can make airport transfers from Rovaniemi, but this comes with a higher supplement charge, as the distance is 3 hours one way. We advise flights to Kittilä].
Full board as per itinerary. Note: meals only coincide with our serving times, not with your flight times/arrivals
5 wonderful overnight stays. Review the accommodation Tab for your selection.
1 unforgettable night in our wilderness hut [basic & shared lodging]
Arctic clothing provided for the whole stay – incl. thermo-overalls, socks, mittens, boots, warm hat & sleeping bag for wilderness tours. Do refer to the FAQs TAB on this page, to see advanced information on this topic.
1 x reindeer activity, 1 x snowmobile activity [2 people per snowmobile]
2-day husky safari (All guests drive their own husky dog pack with 4-5 huskies)
Qualified expert guides throughout – English speaking
1 x Cross-country skiing or snow shoeing equipment
Insurance for the snowmobile with own liability of max EUR 550. [Please note that a valid driving license is required for driving a snowmobile! Without proof of license, you will not drive and will not be refunded]
Free WIFI in main lobby areas
Activities as described or tailor made to your booking request/client invoice
Holiday & activity Insurance is not included
Alcoholic drinks are not part of the full board
Flights are NOT included. Please book direct! – search flights for Kittilä airport
Our prices vary by season-dates and determined by the accommodation option you choose. Please see the accommodation tab for the choices on offer. Do discuss the pros/cons of each accommodation option with our specialist travel managers. We will help you determine the correct choice for your multi winter active holiday.
Offer prices are based on two people sharing, unless stated otherwise in your tailor made offer. Please do talk to our staff, to help you make the perfect stay.
High season (mid/late December, January, Feb)
Low season (late November, early December, late March, early April)
The order of activities can change, responding to weather conditions. When booking this holiday, you should be prepared to be flexible where necessary – for your own safety and full enjoyment.
Please note that Aurora Borealis sightings are entirely weather dependant and we can never guarantee them. This is why we design holidays combined with a true wilderness experience, to maximize your holiday time.
Minimum age is 16 years to book this holiday.
Health and Behaviour
Customers should not book this holiday without fully communicating their own (or any of their family members) health, fitness and behavioural issues which could impact their ability to take part in any given activity to their 1-1 sales manager. If this is not communicated prior to booking, the decision whether you or any of your family members can or cannot participate on an activity will be decided by our operations manager or your local tour leader. If Green World Holidays decides that an activity is not suitable for you or one (or all) of your family members, our decision will be final and without refund. Our adventure holidays are sold as a package not on an individual activity basis. Your safety is our number one priority.
Stay in our unique & magical snow rooms, which combine great ice artistry, handicraft and breathtaking construction. Our snow rooms are made of nothing but crystallized water, and will protect you from the sub-zero temperatures at night. Spending a night in our snow hotel is an arctic experience you’ll never forget. Slip into the warm and comfortable sleeping bags provided and rest your senses in the tranquil silence of our ice igloos.
What we say: “I’ll always remember my first night with my partner in a snow room. I remember being surrounded by beautifully illuminated ice art and thick snow walls, and drifting off into a deep sleep. It was magical, and very memorable and not at all cold! Would I say it’s an essential part to the arctic experience, I’d say no. Would I say it’s an experience that I think fondly back on, then I’d say yes!” [Phil, 1-1 adventure manager]
Lake side hotel
Overview: Positioned 200km above the arctic circle, on the shores of LakeJerisjarvi, our Lakeside hotel is over 20km away from the nearest settlement, making it the perfect retreat and truly a wilderness hotel stay. WIFI in the lobby
Rooms: The accommodation offers 27 cosy wilderness style hotel rooms, renovated to a high 3 star superior standard. All the rooms are equipped with a shower, toilet, drying cabinet, TV and telephone.
Food: The restaurant is set overlooking the lake and the beautiful woodlands that surrounds, and offers buffet style meals. Breakfast will be plentiful, providing many options to fuel for a busy day. Evening dinners offer a wide selection of salads, main courses featuring Finnish delicacies such as reindeer & salmon, and finally a set dessert.
Evenings: Evenings can be spent in many ways: enjoy the private hot tubs underneath the stars, photographers chase the northern lights, and like-minded guests relax at the Hideway bar, play pool, enjoy a wine and sit by the fireplace.
Pampering: the LakeSpa is the perfect relaxation area after an active day in the snow. Lie down in one of the two heated pools and rest your eyes, with panoramic views over Jerisjärvi lake. Both private Jacuzzi’s and sauna’s can be rented out, and massages available. For the really adventurous, there is a 25m illuminated ice pool.
Something different: Do you fancy a night on reindeer skins, snuggled in an ultra warm sleeping bag? If yes, ask about our snow & ice igloos. This promises to be a night you’ll remember forever.
What we say: “You’ll be happy to know, this family run hotel has been operating since 1973, so they’ve had a few years to perfect their food dishes and day to day services. The hotel rooms are lovely, and being connected to the hotel makes life a lot easier for meal times, without the need for dressing up in full arctic thermals. Whether a couple or a family, the Lake side hotel is an excellent choice to experience the wilderness of Lapland. [Pete Selby, adventure Manager]
Our wooden cabins encapsulates the Lappish dream for many people. With their inviting wooden interiors, warming log burning stoves, serene woodland settings and private lodgings, the cabin’s are extremely popular amongst romantic couples, families and groups of friends. The cabin’s are closely located to our hotel’s or to our main reception buildings, and enjoy the benefits of being disconnected. The main advantage being, that the cabins are wrapped in the cover of darkness. Guests only have to take one foot out of the front door to stare at the stars and possibly see the Aurora skyline. For many guests coming for dedicated northern lights holidays, these cabins are the ideal choice. See the question/answres below, but do also call our friendly team.
Q: Who will take my bags for airport drop/pickups? A: The lodge or hotel reception will send someone to drop off and pick up your luggage, so you needn’t worry about carrying them yourselves through the deep snow in the dead of winter.
Q: Is there a shop to buy provisions nearby? A: No, your staying in the remote parts of Lapland.Please be warned the nearest food shops are in Muonio. The bus costs approx.7 Euros per person each way. The shops are just across from the bus stop, and the bus returns after 2 hours. Mainly client’s take a taxi and also bring provision’s from home & airport.
Q: Are the cabin’s connected to the main hotel, restaurant, main lodge houses? A: No cabins are located independently in the surrounding pristine woodland.
Q: What cabin sizes do you offer? A: The smallest cabins are ideal for couples and families with small children. These cabins sleep 2 to 4 people in one area with a sleeping alcove for 2 people and a pull down sofa-bed for 2 more guests. Our next sized cabins are for 4-6 persons, and best for guests requiring more space and comfort. The layout is usually 1 x bedroom for two, and further space for 2-4 persons upstairs in the loft area . The largest cabin’s are for 4-7 people, and offer a minimum of two bedrooms and loft space bedding. Please note that all our offered cabins are privately owned, so will vary in style but all will offer: lounge-kitchen with a sofa-bed, kitchenette, sauna, toilet, fireplace, clothes drying cupboard and TV.
Q: Are the paths to the cabins well lit? A: No not especially, as we are conscious to keep fake lights to a minimum. We advise to bring head lamps and torches, to help guide your way at night time. The majority of our guests embrace the adventure, as the clear skies and the thousands of bright stars will make your journey at night so much more special. It’s not uncommon to have the Aurora Borealis above your heads.
Q: How far are the cabins to the main restaurant and reception areas? A: Our cabin’s are between 5 – 20 minutes walk, and you will need to wear your full thermal clothing if venturing outside, so do consider this when making your hotel or cabin choice. This certainly might effect your decision, if elderly or have young children. However, for guests seeking the winter wonderland experience, the walk should not be viewed as a disadvantage, but another opportunity to breathe the freshest air and listen to pure silence.
River side hotel
Overview: You’ll have to travel 200km above the arctic circle to find this remote wilderness hotel, that borders close Sweden and Muonio national park. The attraction will be instant, as our River side hotel is the epitome of Finnish tradition. The stunning wood interior & exterior is delightful, decorated with tasteful furniture and finishing’s. Within this elegant building you’ll find: a reception, lounge, gift shop, internet/pc corner, dinning rooms and a bar-pub. WIFI in the lobby
Rooms: All our guest rooms have private en-suite facilities, but only family rooms have their own private saunas. For twin, double & triple rooms – you are very welcome to try our free/shared sauna’s
No TVs: The idea of staying in the wilderness is to detach ourselves from our everyday lives. Life is more pleasurable, when it is simple. However, if you can’t live without your TV screens then do bring your laptops, i-pads & portable dvds
Food: The food is of course served with care & passion, and after a busy day husky sledging or snowmobiling after the northern lights, we want you too look forward to filling up, on some amazing food.
Evenings: Evenings can be spent in many ways. Along the river, private Jacuzzis can be rented out. Add a glass of champagne and the swirls of Aurora particles, and you soon realize what a dream place this is. Some guests relax in the bar, whilst keen photographers are off outside to spy the mystical light displays.
Pampering: Along the river bank is where you’ll find another kind of magic – The Aurora Wellness Centre. Advanced bookings can be made.
Something different: Do you fancy a night on reindeer skins, snuggled in an ultra warm sleeping bag? If yes, ask about our snow & ice igloos. This promises to be a night you’ll remember forever.
What we say: “Whether staying as a family or a couple, this hotel is a fantastic option. The rooms are clean & comfortable, and more than often reach the main WIFI connection. One of the distinct benefits of staying in the hotel [rather than the cabins], is that you don’t have to dress in your thermal clothing to come for meal times. When staying in the woodland cabins, guests will have to walk to/from for meal times. Some guests love the walk [watching the stars], others prefer the convenience of being on site. Before deciding, call us and ask more questions!” [Pete Selby, 1-1 adventure Manager]
During many of our winter programs guests will be staying in wilderness cabins [mainly for overnight Safari itineraries]. These remote lodgings might be basic inside, but they allow you to stay in places untouched by light pollution and are a far reach from modern distractions. Our wilderness cabins are perfect for Northern lights holidays. Throughout the night, you can simply get up, and step outside into complete darkness. Stare upwards and capture the dream like world painting itself across the star lite sky. Most of the wild cabins, have no running water or connected electricity. So please be prepared for this kind of experience. It’s back to basics in shared accommodation – often its only single or bunk beds available. Private rooms are not possible or very limited. For these stays we provide thermal sleeping bags, so warmth is not an issue. Useful things are head lamps and hand cleaners, especially when locating the outside toilets.
What we say: “Open fire meals, howling dogs, warm berry drinks is something I’ll never forget. The sleeping bag was toasty and the sleeping arrangements was cozy and fun. It was great to be in the heart of the frozen lands, living the most authentic adventure I have ever experienced. If you don’t mind a night without all your comforts, you should book a wilderness trip as part of your stay!” [Russell, 1-1 adventure manager]
It was great, more exciting than expected, I’m already looking for a similar Holiday in Alaska, never knew snowmobiles were so much fun and of course the dogs were great too, Plus I love Finland its beautiful I’m definitely planning to go back there, and I have a great excuse because I still have to see the northern lights. And the group I was with was so much more diverse than I’m used too, what I really liked, normally I’m in a group with primarily English girls in there twenties (I travel a lot with trek America) what is a lot of fun, but I’m glad this was a little different for a change, So as you can see I’m all positive and I don’t think I have anything bad to say about this winter activity holiday.
Snow snow lovely
Feedback rating: 90%
Catherine Nevin , Oxford
The log cabin was better than expected, cosying up next to the long fire and looking outside into the snowy landscape. Very romantic in everyway and was a great escape for the two of us. Yes i might have grumbled a couple of times, fitting all my winter gear on, to walk to dinner and breakfast, but once out underneath the stars, my grumbling disappeared and replaced with wows and ooohz. The stars and northern lights were totally humbling and lucky enough to see them 3 times. Your advice about the activities was perfect and created the right balance for us. There are alot of off the shelf tours, but the difference we noticed was drastic in comparison to our intimate groups and friendly guides. All the clothes provided were excellent, never felt cold and perfect for being silly in the snow. Huskys were so so cute, and even my big rugby playing husband was loving holding the puppies and meeting the dog packs. Blokes being blokes, i think he prefered the power of the snowmobiles, which were awesome but i definitely prefered the serene feeling of being pulled by my own dog pack. Truly fantastic wilderness experience. Everything and more what i wanted from hoidays in Lapland. Thankyou for a great trip.
Snow oiled machine
Feedback rating: 97%
Tim Ridgewell , Dorchester
We did have a great time thank you Brett. Although we would have loved to have booked a cabin [i know! We were late planners] the hotel worked extremely well. It was certainly easy to get from room to dining facilities, bar and reception area. The clothing and equipment was fabulous, if anything too warm. The one-piece outer arctic suit was high quality, as were the provided walking boots which gripped the Snow very well. There was plenty of room in the clothing, and i chose to wear my normal ski outfit underneath for double layering. Balaclava’s are essential to combat the wind chill of snowmobile and sledging speeds. Personally, i would recommend bringing your own from home. Get a nose vented type, to allow breathing out of the material. If you wear a normal Balaclava, your hot breath will rise to your goggles or helmet face shields. The last thing you want is for your vision to be blurred when riding dogs and snow mobiles at high speeds. I hope this top tip is useful to others. Thanks again and please keep in touch for similar trips.
One of our top trips
Feedback rating: 95%
Richard and Diana, Birmingham
Finland is a fascinating country and somewhere we will certainly visit again when the children are a bit older. The aurora borealis trip was certainly up there within our top 5 holidays of all time. It is something that has to be seen to be believed.
Even our cynical teenagers were starstruck
Feedback rating: 93%
Kate Moscovici , Hammersmith
Dear Brett, We had an amazingly wonderful time on our aurora borealis holiday. We managed to cram a lot into a very short time including the guided trip, snow mobiling and seeing the Northern lights on two cinsecutive nights!!!!! The first night we saw them on the horizon but clearly visible. The second night they were so spectacular I couldn’t describe the feeling of seeing dancing green and pink curtains all over the sky. Even our cynical teenagers were speechless and awestruck. The area where the hotel is located is so beautiful, quiet and tranquil. It was truely ‘getting away from everything’. Hotel staff, food, and hospitality were fantastic. We had a brilliant time Thank You, Kate
Q: How is duration defined for activity days and tours? A: The length of time for each activity day will always vary. For more specific timings or any concerns please consult your travel manager directly, he/she will talk you through each day, and what to expect. We always keep in mind the balance of fun & relaxation. These days have been designed from our own experiences and enjoyment, but if you have specific expectations – please ask us.
Q: I’ve booked a ski & snowboard holiday with you. Do you provide all the clothing? A: No. Clothes, hats, googles, gloves, helmets, and warm layers are not provided. They can be possibly rented, upon written request.
Q: I’ve booked a multi activity holiday, that invloves sub-zero temperatures. What specialist clothing do you provide? A: We provide all the specialist arctic clothing for any activity / tour, you have booked with us. Often our clients can keep the clothing throughout their stay, so they rarely have to buy/bring their own clothing. Please fully discuss this with your travel manager, so they can clarifty what is 100% included during your stay.
Q: What shall i bring for arctic regions and sub-zero conditions? A: As mentioned in the above answer, we’ll be providing any specialists clothing you need to particpitate in total comfort. From inner mitten’s and helmets to hermal jacket/trousers and gloves. Everything is taken care of. If you are prone to cold hands or poor circulation, we recommend you purchase ‘hand warmer packs’. These can be squeezed and held inside your gloves, which act as a tempoary heater throughout the activity.
Q: I suffer with poor blood circulation, and my hands tend to get cold. Can i still enjoy the activity tours? A: Firstly, we must understand the degree of your problem, but ‘yes’ its very possible. With the correct clothing and preparation – and choosing the correct tour duration, our guests will be warm and happy. It’s important to discuss this in detial with our travel managers, and they will design the correct winter adventure holiday for you.
Q: Can you suggest a winter kit list? A: For sure. We have a PDF document ready to send to you. Please contact your 1-1 travel manager.
Q: What are the Northern Lights? A: The Aurora Borealis (also known as the Northern Lights) are electrical particles from the sun pulled towards the Earth’s magnetic field, that collide with the gas in our atmosphere. At the point of collision, the excess energy is emitted as incredible light, creating various colours.
Q: Am i guaranteed to see the Aurora Borealis on this holiday? A: The Northern lights are a completely naturally occurring phenomenon, and as such, can never be guaranteed. We always advise that you should travel in hope of seeing the Northern Lights, rather than expect to see them. The good news for our clients, is that we are in the very best possible position to see them. We are far away from any major light pollution from towns, being nestled in the heart of Lapland’s wilderness.
Q: What is the best time of night to see them? A: It tends to be between 23.00 – 03.00 am. But they can be seen as soon as the skies are dark, and clear from clouds.
Q: What colours will i see? A: The most common aurora colour is green. Other colour possibilities include red, blue, yellow, purple, and pink
Q: What shapes will they make? A: This is the true mystery! We have seem them dance like puppets, swirl like wind, hover like clouds and dart like Usain Bolt. They are mind blowingly beautiful.
Health & fitness
Q: Tell me about the health & fitness levels required for this holiday A: All travellers must be moderately fit to book and participate on this holiday.
Customers should not book this holiday without fully communicating their own (or any of their family members) health, fitness and behavioural issues which could impact their ability to take part in any given activity to their 1-1 sales manager.
If this is not communicated prior to booking, the decision whether you or any of your family members can or cannot participate on an activity will be decided by our operations manager or your local tour leader.
If Green World Holidays decides that an activity is not suitable for you or one (or all) of your family members, our decision will be final and without refund. Our adventure holidays are sold as a package not on an individual activity basis. Your safety is our number one priority.
Not suitable for pregnant women.
Not suitable for a person/s partially or fully blind.
All family members must be able to cycle & swim competently.
Q: Is there a minimum age?
A: Some holidays have a minimum age requirement. If unsure call our staff. Also, minimum age can apply to some activities. However, if you have children younger than this age, we can often tailor make the program to satisfy the whole family. We understand that some families feel their children are big for their age – but it is a legal requirement we must abide too! Please respect this. We do design young family holidays, and these often start from 5 years upwards. Use the THEMES in the menu tab, to locate these young family activity holidays.
Q: Are these holidays suitable for teenagers? A: Yes. Our programs are ideal for even the most restless of teenagers. Our guides are experienced of dealing with adults, children and teenagers and as we age match our families and groups they will always set the tempo of the days to suit our guests.
Q: What if we have a mix of ages? A: If you have a mix of ages for example 14, 10 and 7 then unfortunately the 7 year old would not be able to take part. However some families still choose to come and parents will take it in turns to child-mind.
Q: Do you provide child minders? A: No! 100% not! We design our adventure holidays to bring families together, not the other way round!
Q: Do you age match groups? A: Where ever possible, we try our best too !
Q: Is there a maximum age? A: Theanswer is related to fitness. Can you cope with the physical demands of the activities. Not sure?!? Then call our staff, who can talk you through the program, step-by-step.
Q: Do customers leave feedback or reviews of your holidays? A: Yes, we take great pride in receiving them. Each holiday program has there own review tab, so new customers can hear the voices of our past & repeat clients. Please see the ‘review’ tab button on this page. On the home page of our website, you can also locate the general review centre button. But do note, that these reviews are not specifically related to the holiday you are currently reading/reviewing. Enjoy the reading, as there are many top tips & insider advice!
Q: How do I leave feedback? A: Some holidays we ask our clients to complete a feedback form
Q: Can I send feedback directly to a general manager / company director? A: All feedback is received by our product managers, not your 1-1 travel consultants. The feedback forms are then used for our staff’s monthly evaluations. The most praised staff during that month receives various rewards.
All our activity guides are educated to minimize their impact on the environment while creating the holidays for our clients. The Leave-No-Trace principle is always applied. Our professional guides advise and teach the guests how to enjoy the local environment without impacting negatively on it. All rubbish is disposed of properly and guests are always recommended to carry reusable carriers for food and drink.
When planning our holidays, we always consider the most environmentally friendly mode of transport and transfer route, hence minimizing our pollution. All of our excursions benefit the local people – as we only employ people from the area. We consider it our Green responsibility to maintain and preserve the integrity of the areas we work in.
Our local staff, suppliers and guides are truly passionate about the places we visit and the sports experiences we offer. We are committed to designing and operating our holidays in a Green conscious way to ensure we maximize the positive effects of our tourism.
Holiday information packs
Q: When can I expect to receive my holiday information pack [example: tickets, hotel vouchers, tour information]? A: We send your holiday information packs 10-14 days before departure. If you have any questions or concerns, please contact your 1-1 expert adventure holiday manager.
Q: What if I have a problem abroad? A: For most holiday bookings, we will provide you with an emergency contact name/number, who will be able to help during difficult situations. This is not available for activity, transfer, flight ‘only’ bookings.
Share your secrets
Q: What’s the secret to your holidays? A: No secrets here! We only create holidays, that we’ve personally experienced ourselves and loved. We offer the kind of old-fashioned customer service that instills confidence that your holiday plans are in safe hands.
Booking and payment
Q: Can you explain ‘simply’ the booking procedure? A: Yes. It’s quite straight forward. We will send you an initial offer and if you would like to proceed you will let us know either verbally or by email; at this point we will double check availability and assuming all is ok we can process your booking with us.
To confirm your booking we will require a deposit payment either by card or via an online bank transfer. Standard deposits are £200.00 per person [but we do retain the right to ask for higher deposits on some programs / popular dates]
Note: Deposits are strictly – non-refundable. Once your deposit is settled we will email you a confirmation receipt and also a link to our booking form which we kindly ask you to complete at your earliest possibility.
Important: if there are any special health, fitness , behavioural or dietary requirements that could affect your participation in our activities please speak to your travel manager before you book.
Your remaining balance must be settled 57 days prior to departure [unless advised otherwise by your travel manager]
We ask that final balances are settled using online bank transfer. Our bank details are: Vamos Travel ltd – Barclays Bank plc A/C 00183717 S/C 20 82 70
Q: Can I secure a holiday by paying a deposit A: Yes. Please read previous question.
Q: How can I pay? A: For deposit payments we accept all major credit/debit cards, and for balance payments we kindly ask that you settle your balance using on-line bank transfer to our Barclay’s account
Our bank details are: Vamos Travel ltd – Barclays Bank plc A/C 00183717 S/C 20 82 70
Q: Can we pay individually? A: For large group bookings and corporate bookings, we expect the group organiser to gather in the money from the relevant party members and make payment for the deposit/full balance. We understand the difficulties of this procedure, so your individual account manager will correspond with the accounts department, to make sure you have enough time & flexibility to get the money in on time. For smaller groups we can accept individual payments.
Q: Will I have to pay for amendments to the itinerary? A: Admin fees may apply depending on the amendments made.
Q: Are there any hidden costs, extra taxes when booking a Green world Holiday package? A: In some destinations there are local tourist city taxes payable on departure. For example in Slovenia’s capital Ljubljana there is a tourist tax charge of 2.50 euro per person per night which must be paid to the hotel on departure.
Q: Will your activity holidays be run by professional people? A: Our supplier partners follow strict safety procedures and work with qualified and experienced guides. Our adventure holidays are personally inspected by us so we can be very confident in the services we are offering our guests. Activities and accommodation are all tried and tested by our staff, before we share them with our loyal customer following.
Q: Will our accommodation be in a safe area? A: Yes. Our client’s health and safety is our total priority. We always inspect accommodation and the surrounding area.
Q: What medical history do I need to tell you? A: It is vitally important that you advise us prior to booking your holiday, of any medical or dietary conditions relating to yourself or any member of your party so that we may notify local staff before your arrival, or advise if the holiday is suitable.
Q: Should I take out insurance before travelling? A: Yes. It’s part of our booking terms & conditions that you must have ‘travel’ and ‘activity’ insurance when making a booking with our company. This insurance must cover all aspects of the booking you have made with us, and for the duration of your travel dates.
Q: What if I need special facilities during my stay? A: If you have any special requirements make them known to our staff, before booking [during your enquiry stage].
Green World Holidays is a member of Responsible Travel and always strives to work with partners with similar views on responsible and green tourism!